C-Zentrix, one of the leader for global software products for contact center on Friday announced its growth plans for Bangladesh in partnership with local company Digicon Technologies Ltd.
C-Zentrix aims to leverage its Bangladesh expansion plans. The esteemed partnership is in sync with the country’s vision for a ‘Digital Bangladesh 2021’.
With increased opportunities and the digital transformation, Bangladesh shall soon scale up with advancements in customer experience, said a press release.
As a key participant at the 2nd BPO Summit Bangladesh, Saket Setu, CEO, C-Zentrix said, “The Call Centre industry globally is pegged to be worth US$ 2 billion annually, with established South East Asian markets in India, Sri Lanka and Philippines.”
“With our tie-up with Digicon Technologies, we are bullish about growing the segment and make meaningful contribution to the economy as a whole,” said Setu.
The Bangladesh Call Centre industry currently employs approximately 25,000 professionals. With an increased awareness amongst the qualified and employable resources, Bangladesh would be able to mobilize and become South East Asia’s emerging customer experience market.
Speaking on the association, Azmal Haq Azim, Director, Digicon Technologies Ltd. said, “Our partnership with C-Zentrix has cemented a robust future for the Contact Centre industry in Bangladesh. We will not only provide C-Zentrix’s world-class solutions, but also be able to leverage great strengths, deep values and evolve state-of-the-art product innovation.”
C-Zentrix product suite includes unique world-class Single Box solution, Enterprise Suite, Cloud and Hybrid Contact Centre solution. These solutions empower enterprises with higher prospect outreach, increased agent productivity and help to maximize establishment of right party contacts.
C-Zentrix solutions address a full range of touch points for the customers across Omni-channel platforms including voice, web, email, chat, video, mobile apps and business analytics.
C-Zentrix currently serves over 500+ customers and has its presence across Bangladesh, Sri Lanka, Malaysia, Philippines, Dubai, South Africa, Ethiopia and Brazil, reports AFP.