Improve banking services, settle client complaints: BB Governor

Improve banking services, settle client complaints: BB Governor

0

Dhaka, Feb 7 – Bangladesh Bank (BB) Governor Fazle Kabir today asked bankers to ensure proper banking services in their banks for bringing down the country’s position in doing business ranking to below 100 from the existing 176 within fiscal year 2019-20 (FY20).“Bangladesh Investment Development Authority (BIDA) has taken an initiative to make ease the doing business. Customer friendly banking service is essential to make fruitful the initiative,” he said.
The governor was addressing at an annual report unveiling ceremony of the BB’s Financial Integrity and Customer Services Department (FICSD) for 2015-16 at its headquarters in the city.
Fazle Kabir called for arranging training programmes for bank officials especially front desk officers and others for better customer services and friendly environment in the banks.
“We see, banks arrange different training programmes only for high officials. But it is more essential for front desk and other desk officers,” he added.
He, however, said a complain desk would have to be set up in every bank for submitting the customers complain and urged banks to solve the complains within a short time.
He hoped that all banks would take further initiatives to ensure job satisfaction of all officers side by side with creating a customer and business friendly environment in the banks.
BB’s Deputy Governor Abu Hena Mohd. Razee Hassan, Association of Bankers, Bangladesh (ABB) Chairman Anis A Khan and Consumer Association of Bangladesh (CAB) President Ghulam Rahman, among others, attended the ceremony.
FICSD General Manager AKM Amzad Hossain gave the welcome speech while Deputy General Manager Mohammad Mamunul Haque presented a report on the department activities for 2015-16 financial year.
According to the report, BB got a total of 4,530 complains during the period and all complains have been settled within the stipulated time. – Agencies

Share.
Loading...

Comments are closed.