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NBR introduces email-based OTP system for expatriate taxpayers
The National Board of Revenue has(NBR) introduced a new system allowing Bangladeshi taxpayers living abroad to receive One-Time Passwords (OTPs) through email instead of mobile phones.
The initiative is aimed at helping expatriate taxpayers who earlier registered for the e-return system using biometric-verified Bangladeshi mobile numbers but are now unable to access those numbers while staying overseas, said a press release on Tuesday.
The NBR said the new arrangement will allow such taxpayers to complete special registration and reset their passwords using OTPs sent to their verified email addresses.
This will remove a major obstacle to accessing the online tax platform from abroad.
To verify their email addresses, expatriate taxpayers must apply to the NBR by email, attaching copies of their passport, national identity card and visa page.
They also need to provide their overseas address, foreign mobile or telephone number, and the date of their last departure from Bangladesh.
The NBR said it will review and verify the submitted information upon receiving the application.
Once the email address is verified, taxpayers will be able to use OTPs sent to that email to reset passwords, complete registration and carry out other activities related to filing income tax returns through the e-return system.
The revenue authority noted that the online filing system has become increasingly popular due to its convenience and efficiency.
In the 2025–26 tax year, nearly 3.9 million income tax returns have already been submitted electronically, reports UNB.